Monday, June 29, 2009
KFC: Kentucky Fried Controversy
On Thursday of last week, I decided to treat myself to some delish KFC for lunch. I thought a lovely piece of seasoned grilled chicken would help me get though the rest of the afternoon at work.
I also decided to just quickly whip through the Drive-Thru. Unfortunately for me, I had the WORST service I have ever received, ever. After waiting a few minutes for the car in front of me to order, I rolled up with excited eyes and a hungry tummy to the "Order Here" speaker. This is what transpired:
KFC Window Guy: (very heavy accent) Hello I will be with you soon, thank you.
I waited about 5 minutes, without exaggeration. Finally,
KFC: Hi, what is your order?
Karyn: Hello, can I please have a Grilled Chicken Twister with Ranch sauce - and
KFC: (long pause) ...Grill? The grilled thing we have are sandwich, kjdjdska, hyepsida and the fhosoaaf. (I couldn't understand anything)
Karyn: ....... yes... umm... I'll have the Twister? GRILLED chicken, please.
KFC: We have a grill sandwich, the djwisoa and ajfdoeioak (again, lists whole menu to me)
Karyn: Mmhmm... you don't have the grilled twisters?
KFC: You want the grill sandwich?
Karyn: Well, I wanted a Grilled Chicken Twister.
KFC: You mean Toasted chicken Twister?
Karyn: YES! Yes, please. With a small fries and diet coke.
KFC: Small what?
Karyn: Fries. You know, a combo.
KFC: OOOOH. You want a COMBO. (minutes pass as he has to re-enter things into the till) What kind of sauce?
Karyn: ... sauce? Well, on the twister, ranch please.
KFC: No, I mean sauce. What kind of sauce do you want?
Karyn: ... (silence)...
KFC: We have Coke, diet Coke, Sprite, Root Beer...
Karyn: Oh, SAUCE. I would like a diet Coke... sauce, please.
So then I waited at the window to pay and receive my food for another 15 minutes. The whole ordeal took almost 25 minutes and in the end, I got a crispy chicken twister. I had said "GRILLED" to him at least 5 times.
I'm all for diversity and all of that, and I am normally a patient person, but... shouldn't the employees at a Drive-Thru window be able to, at the very least, understand English??
I was so unimpressed with the service that I wrote an email to KFC on their website.
WELL! Within TWO hours, I had received a return email AND a phone call from KFC's District Manager. He left a voice mail for me, asking me to please call him back so we could discuss this further. All I actually wanted was a $10 Gift Certificate. Also, free gravy for life. I am calling him back soon. I'm scared!
Posted by Karyn at 2:15 PM